ITSS Help Desk

The Information Technology Support Services Help Desk is the place to report computer problems or initiate service requests. Our Help Desk operator will either resolve your problem while you're on the phone, or route requests that can't be handled directly to the appropriate person. Information Technology Support Services can assist you in a wide range of computing issues (e.g. e-mail, user accounts, network access, the Internet, printing, application, etc.). We use a computerized Help Desk system to ensure that all requests are prioritized, tracked and attended to.

The Information Technology Support Services Help Desk service is available to the department and schools by phone, e-mail, or by walk-in. Outside regular Help Desk hours, problems can be reported by telephone or e-mail at any time. All request for help are taken on a first-come, first-serve basis. However, requests are prioritized based on nature and urgency of the call and situation.

When away from the phone or weekends all calls will be forwarded to Voice Mail.
AM: 8:00 to 12:00
PM: 1:00 to 5:00
Daily: Monday to Friday
E-mail can be sent at any time
(867) 393-6236
Mailing Address:
Department of Education
ITSS (E-1)
P.O. Box 2703
Whitehorse, Yukon Y1A 2C6
1000 Lewes Boulevard
Whitehorse, Yukon,
Y1A 3H9
AM: 9:00 to 12:00
PM: 1:00 to 4:00
Daily: Monday to Friday
The Help Desk is closed on civic holidays and when the offices of YTG are closed. Voice mail and e-mail received while the office is closed will be processed the following day.



Information Technology Support Services

ITSS supports and maintains the department's hardware, software, and network infrastructure; 2,000 desktop computers, 350 printers, 35 network server, and a Yukon wide private IP network connecting 30 sites to the Internet. ITSS supports two OS platforms, Macintosh and Windows on two different domains - YNeT and YESnet.