Computer Hardware Standards
- Standard vs. Non-Standard
- Computer Equipment Operational Standards
- Apple Vintage & Obsolete Products
Supported Hardware and Software
ITSS supports Apple Macintosh (iMacs running OS9 & up) and IBM-compatible microcomputers (Windows 2000 NT & up) and peripherals. Anything below this standard cannot be configured to access the school servers. iMacs with the Intel processors are the standard CPUs that are currently ordered.
ITSS provides full support for a standard set of hardware and software (ITSS hardware maintenance standards, TAL software resources, and ICT COE standards). These standards help to preserve and maximize the usability and supportability of the hardware and software that is used. They are also a key factor in enabling ITSS to provide users with quality, cost-effective service. Non-standard hardware and software increases the difficulty of providing consistent support. Service calls for supported products have a higher priority and are handled prior to non-supported or obsolete product problems.
ITSS offers a Best Effort Service that covers items not on the supported product list. Under the Best Effort Service, a limit will be applied when troubleshooting support issues. If ITSS determines it cannot resolve the problem, the client will be informed. Apple does not provide hardware service for obsolete products and ITSS cannot order parts for these products.
Standard vs. Non-Standard
Implicit in the term standard is a concept of normal or typical use. For the vast majority of users, the computer is a tool that needs to be effective for running standardized software and operating on YESnet or YNet network. There are always situations in which special purpose equipment is required to accommodate non-standard needs. However, special purpose hardware and software may not be supported, so one should check with ITSS before purchasing any hardware or software.