ITSS Help Desk

Computer Hardware Standards


  • Standard vs. Non-Standard
  • Computer Equipment Operational Standards
  • Apple Vintage & Obsolete Products

Supported Hardware and Software

ITSS supports Apple Macintosh (iMacs running OS9 & up) and IBM-compatible microcomputers (Windows 2000 NT & up) and peripherals. Anything below this standard cannot be configured to access the school servers. iMacs with the Intel processors are the standard CPUs that are currently ordered.

ITSS provides full support for a standard set of hardware and software (ITSS hardware maintenance standards, TAL software resources, and ICT COE standards). These standards help to preserve and maximize the usability and supportability of the hardware and software that is used. They are also a key factor in enabling ITSS to provide users with quality, cost-effective service. Non-standard hardware and software increases the difficulty of providing consistent support. Service calls for supported products have a higher priority and are handled prior to non-supported or obsolete product problems.

ITSS offers a Best Effort Service that covers items not on the supported product list. Under the Best Effort Service, a limit will be applied when troubleshooting support issues. If ITSS determines it cannot resolve the problem, the client will be informed. Apple does not provide hardware service for obsolete products and ITSS cannot order parts for these products.

Standard vs. Non-Standard

Implicit in the term standard is a concept of normal or typical use. For the vast majority of users, the computer is a tool that needs to be effective for running standardized software and operating on YESnet or YNet network. There are always situations in which special purpose equipment is required to accommodate non-standard needs. However, special purpose hardware and software may not be supported, so one should check with ITSS before purchasing any hardware or software.

Computer Equipment Operational Standards

Model

Status

OS Version

Notes

Apple CPU’s

     
Power Mac G5 Server Current 10.4 OS X servers.
iMac5,1 Current 10.4 Intel Processor

Xserve OSX Server

Current

10.4

Apple model for OS X servers.

G4 tower

Obsolete

9.2

Apple model for ASIP file servers

eMac

Current

10.3 & 10.4

K-12 labs and classrooms

iMac

Current

9.2 & 10.3

Coloured Models

iMac G3

Obsolete

9.2

G3 tower, all models

Obsolete

9.2

 
MacBook Pro Current 10.4 Intel Processor

G4 PowerBook

Current

9.2

 

G3 PowerBook

Obsolete

9.2

 

G3 all in one

Obsolete

9.2

 

PM 5500/225

Obsolete

8.6

 

PM 5400/180

Obsolete

8.6

 

PM 5200/100

Obsolete

8.1

 

PM 5260/100

Obsolete

8.1

 

PM 6360/160

Obsolete

8.1

"Fast Forward" program at JHE

LC 475

Obsolete

7.6.1

LC 580

Obsolete

7.6.1

LC 630

Obsolete

7.6.1


Model

Status

OS Version

Notes

Intel/Windows

     

Pentium IV

Current

Win 2K/XP

Pentium/ PentiumII

Obsolete

Windows 95

Unsupported

Pentium III

Obsolete

 

Unsupported

 

PRINTER

     

Laser

     
Xerox 4500, 8400 Current   Computer Labs, Office
Lexmark T640, T642 Current   Computer Labs, Office

Hp 4250 & Up

Current

Computer Labs, Office

Hp 4200

Current

Computer Labs, Office

HP 4050/HP 4100

Current

Computer Labs, Office

Hp 3005 Current   Class rooms

Hp 2400 & Up

Current

Class rooms, Office

HP 2100/HP 2200

Current

Class rooms, Office

LaserWriter 16/600

Obsolete

Unsupported

LaserWriter, all other models

Obsolete

Unsupported

Ink Jet

     

Epson

Phasing Out

 

No repair and maintenance.

Canon Bubble Jet

Current

 

Bubble Jet are considered disposable and are not supported by ITSS. But if getting one Canon are recommended

Apple StyleWriter, all models

Obsolete

No repair and maintenance.

Apple ImageWriter, all models

Obsolete

No repair and maintenance

 

 

Information Technology Support Services

ITSS supports and maintains the department's hardware, software, and network infrastructure; 2,000 desktop computers, 350 printers, 35 network server, and a Yukon wide private IP network connecting 30 sites to the Internet. ITSS supports two OS platforms, Macintosh and Windows on two different domains - YNeT and YESnet.